Window Cleaning London

Frequently Asked Questions About Window Cleaning

What should I do if my window cleaner doesn't do a good job?

If you're unhappy with the results of your window cleaning service, take these steps:

• Inspect Thoroughly: Check all windows carefully to identify any issues, such as streaks, missed spots, or damage.
• Document the Problems: Take photos or videos of any unsatisfactory areas to provide evidence.
• Contact the Company: Contact the window cleaning company immediately and politely explain the issues. Provide the documentation you gathered.
• Request a Redo: Ask the company to redo the cleaning in the unsatisfactory areas. Most reputable companies offer a satisfaction guarantee and will be willing to address your concerns.
• Leave a Review: If the company is unwilling to resolve the issues, consider leaving an honest review online to inform other potential customers.

Clear communication, documentation, and a willingness to work towards a resolution can help address unsatisfactory window cleaning results.

Do I need to do anything to prepare for my window cleaning appointment?

To ensure a smooth and efficient window cleaning service, take these steps to prepare:

• Clear Obstructions: Remove any obstructions from windows, both inside and outside, such as furniture, curtains, or plants. This allows the cleaners easy access to the windows.
• Unlock Windows and Gates: Ensure all windows that need cleaning are unlocked and accessible. If there are gates or fences, unlock them as well.
• Secure Pets: If you have pets, secure them in a safe area away from the cleaning activity.
• Inform Cleaners of Special Requests: Communicate any special requests or concerns to the window cleaners beforehand, such as cleaning delicate windows or avoiding certain areas.

By taking these preparatory steps, you can create a more efficient and enjoyable window cleaning experience for both you and the cleaners.

What is the difference between traditional window cleaning and a water-fed pole system?

Window cleaning companies typically use one of two main methods: traditional window cleaning or a water-fed pole system.

Traditional window cleaning involves using squeegees, buckets, and cleaning solutions. This method is effective for reaching lower windows and provides a hands-on approach to cleaning.

Water-fed pole systems use purified water and a telescopic pole with a brush head to clean windows from the ground. This method is ideal for reaching high windows, eliminating the need for ladders. Purified water dries without leaving streaks or spots, providing a spotless finish.

The choice between the two methods depends on the height and accessibility of your windows, as well as your personal preference.

How do I remove hard water stains from my windows?

Hard water stains can be stubborn, but several methods can help remove them:

• Vinegar Solution: Mix equal parts white vinegar and water in a spray bottle. Apply to the stains, let it sit for a few minutes, then scrub with a non-abrasive sponge and rinse. Vinegar's acidity helps dissolve mineral deposits.
• Baking Soda Paste: Make a paste of baking soda and water, apply to the stains, let it dry, then scrub and rinse. Baking soda acts as a gentle abrasive to remove stains.
• Commercial Hard Water Stain Remover: Use a commercial hard water stain remover according to the product instructions. These products are often formulated with stronger cleaning agents to tackle tough stains.
• Professional Window Cleaning: For severe hard water stains or if you prefer to avoid DIY methods, hire a professional window cleaning service. They have specialized tools and solutions for removing stubborn stains.

Always test any cleaning solution on a small, inconspicuous area of the window first to ensure it doesn't damage the glass.